Last updated: 14 August 2026
1. Agreement
These Terms of Use ("Terms") govern your access to and use of the Learnoscale website (learnoscale.com), the Learnoscale platform, and related applications and services (together, the "Services"), operated by Learnoscale ("we", "us"). By accessing or using the Services you agree to these Terms. If you do not agree, do not use the Services.
Using an Institute's portal? Websites and apps run by coaching institutes and educators on Learnoscale technology are operated by those institutes ("Institutes"). Your purchase, refund and service relationship for courses and test series is with the Institute, under the Institute's own terms and policies. These Terms cover the underlying platform and learnoscale.com.
2. Eligibility and Accounts
- You must provide accurate, current information when creating an account and keep it updated.
- You are responsible for safeguarding your credentials and for all activity under your account. Notify us (or your Institute) immediately of any unauthorised use.
- If you are a minor, you may use learner services only with the consent of a parent or guardian, who accepts these Terms on your behalf.
- Institute administrator accounts must be created by a person authorised to bind the Institute.
3. Institute Subscriptions
- Institutes subscribe to the platform under a selected plan; plan features, limits (such as learner counts, live-class concurrency or AI usage quotas) and pricing are shown at purchase or agreed separately.
- Subscription fees are billed per the agreed billing cycle. Non-payment may lead to suspension after reasonable notice.
- Institutes connect their own payment gateway; learner payments settle directly with the Institute. Learnoscale is not a party to transactions between Institutes and their learners.
- Institutes are responsible for their own legal compliance — including consumer protection, taxation, advertising claims and the accuracy of their content.
4. Content and Intellectual Property
4.1 Your content stays yours
Institutes retain all rights to the content they upload — questions, courses, videos, documents and branding. By uploading, an Institute grants Learnoscale a limited licence to host, process, display and distribute that content solely to provide the Services (including delivering it to the Institute's learners and, where the Institute chooses, to other institutes through the content-sharing marketplace).
4.2 Our platform stays ours
The Learnoscale software, design, and technology remain the property of Learnoscale and its licensors. No rights are granted except as needed to use the Services.
4.3 Learner access
Learners receive a personal, non-transferable right to access purchased content for their own study. Content may be protected by watermarking, device limits and other technical measures; circumventing them is prohibited.
4.4 AI-assisted content
Some content may be generated with AI assistance and reviewed by the Institute before publication. Institutes are responsible for reviewing and approving AI-generated drafts before use.
5. Acceptable Use
You must not:
- share accounts, resell access, or redistribute paid content without authorisation;
- cheat in assessments, circumvent proctoring, or help others do so;
- copy, scrape, download or record content except where the platform explicitly allows it;
- upload unlawful, infringing or harmful content, or content you lack rights to;
- probe, disrupt or overload the Services, or attempt to access other tenants' data;
- use the Services to send spam or unsolicited communications in violation of law.
We may suspend or terminate access for violations, with notice where practicable. Exams may record integrity events (such as tab switches or camera flags); Institutes decide the consequences of flagged conduct in their assessments.
6. Availability and Changes
We work to keep the Services available and performant, including offline-resilient exam delivery, but do not guarantee uninterrupted availability. We may modify features, and will provide reasonable notice of changes that materially reduce subscribed functionality. Scheduled maintenance is announced in advance where feasible.
7. Third-Party Services
The Services interoperate with third-party services — payment gateways, messaging channels (email, SMS, WhatsApp, Telegram), video infrastructure, app stores and AI providers. Their terms apply to your use of their services, and we are not responsible for their acts or omissions.
8. Disclaimers
The Services are provided "as is" and "as available". To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. Learnoscale does not guarantee exam selection, scores or academic outcomes, and is not affiliated with any government recruitment body or examination authority unless expressly stated.
9. Limitation of Liability
To the maximum extent permitted by law, Learnoscale's aggregate liability arising out of or relating to the Services is limited to the fees paid to Learnoscale for the Services in the twelve months preceding the claim, and we are not liable for indirect, incidental, special or consequential damages, or for loss of profits, data or goodwill. Nothing in these Terms limits liability that cannot be limited by law.
10. Indemnity
Institutes agree to indemnify Learnoscale against third-party claims arising from their content, their offerings to learners, or their breach of these Terms.
11. Termination
You may stop using the Services at any time; Institutes may terminate per their subscription terms. Upon termination we provide a reasonable window for Institutes to export their content and data, after which it is deleted per our retention practices. Sections that by nature survive termination (including content ownership, disclaimers, liability limits and indemnity) survive.
12. Governing Law and Disputes
These Terms are governed by the laws of India. Courts at the seat of Learnoscale's registered office have exclusive jurisdiction, subject to any mandatory consumer-law rights. We encourage you to contact us first — most issues are resolved directly.
13. Changes to These Terms
We may update these Terms; material changes will be posted on this page with an updated date, and where required we will notify account holders. Continued use after changes take effect constitutes acceptance.
14. Contact
Questions about these Terms? Reach us via the support@learnoscale.com.